Kodi Internet access issue on DN2820FYKH

jafar93 · July 28, 2017 at 12:41 PM

Hi All,

I have installed LibreELEC for the first time on my NUC (DN2820FYKH) HTPC.

And for some wired reason there is no Internet access from Kodi - tried both WiFi and Wired, I have access to my network storage, but Kodi seems not to have access to the internet as it not able to fetch add-ons or fanart or anything that need internet access.

I tried the following:

SSH'ed into the device and tried to ping google, and there is an internet connectivity from linux also DNS resolving working fine.

Here is the log:

XXbB

Hope someone can assist me here.

Thanks,

Jafar.

**vpeter** · July 28, 2017 at 12:45 PM

Enable debug log in kodi and try to install some addon.

jafar93 · July 28, 2017 at 12:46 PM

Found some interesting logs in the device:

Code: /storage/.kodi/temp/kodi.log

11:28:57.128 T:140560572286720  NOTICE: Running database version Addons27
11:28:57.129 T:140560572286720  NOTICE: Running database version ViewModes6
11:28:57.131 T:140560572286720  NOTICE: Running database version Textures13
11:28:57.135 T:140560572286720  NOTICE: Running database version MyMusic60
11:28:57.145 T:140560572286720  NOTICE: Running database version MyVideos107
11:28:57.151 T:140560572286720  NOTICE: Running database version TV29
11:28:57.152 T:140560572286720  NOTICE: Running database version Epg11
11:28:57.155 T:140560591230208  NOTICE: start dvd mediatype detection
11:28:57.431 T:140560591230208 WARNING: JSONRPC: Could not parse type "Setting.Details.SettingList"
11:28:57.593 T:140560591230208  NOTICE: initialize done
11:28:57.593 T:140560591230208  NOTICE: Running the application...
11:28:57.597 T:140560591230208  NOTICE: starting zeroconf publishing
11:28:57.597 T:140560591230208  NOTICE: CWebServer[8080]: Started
11:28:57.597 T:140560591230208  NOTICE: starting upnp client
11:28:57.637 T:140559616292608  NOTICE: ES: Starting UDP Event server on port 9777
11:28:57.637 T:140559616292608  NOTICE: UDP: Listening on port 9777 (ipv6 : false)
11:28:57.940 T:140559842797312 WARNING: CSkinInfo: failed to load skin settings
11:30:29.562 T:140560591230208  NOTICE: Samba is idle. Closing the remaining connections
11:32:05.368 T:140560572286720   ERROR: GetDirectory - Error getting
11:32:11.379 T:140559851190016   ERROR: Previous line repeats 6 times.
11:32:11.379 T:140559851190016  NOTICE: VideoInfoScanner: Starting scan ..
11:32:15.952 T:140559851190016   ERROR: CCurlFile::FillBuffer - Failed: HTTP returned error 401
11:32:15.952 T:140559851190016   ERROR: CCurlFile::Open failed with code 401 for http://api.tmdb.org/3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&query=FF7&year=&language=en
11:32:15.952 T:140559851190016   ERROR: Run: Unable to parse web site
11:32:19.308 T:140559851190016 WARNING: No information found for item 'smb://192.168.1.1/MEDIA/Movies/FF7.mkv', it won't be added to the library.
11:32:19.817 T:140559851190016   ERROR: CCurlFile::FillBuffer - Failed: HTTP returned error 401
11:32:19.817 T:140559851190016   ERROR: CCurlFile::Open failed with code 401 for http://api.tmdb.org/3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&query=3%2010%20To%20Yuma&year=&language=en
11:32:19.817 T:140559851190016   ERROR: Run: Unable to parse web site
11:32:21.161 T:140559851190016 WARNING: VideoInfoScanner: Error 0 occurred while retrievinginformation for smb://192.168.1.1/MEDIA/Movies/3.10.To.Yuma.720p.Bluray.x264-SEPTiC/3.10.To.Yuma.720p.Bluray.x264-SEPTiC.mkv.
11:32:21.163 T:140559851190016  NOTICE: VideoInfoScanner: Finished scan. Scanning for video info took 00:09
11:32:32.876 T:140559817619200 WARNING: CSkinInfo: failed to load skin settings
11:32:32.933 T:140560591230208   ERROR: Window Translator: Can't find window videolibrary
11:32:32.933 T:140560591230208 WARNING: Label Formating: $VAR[GlobalFanartVar] is not defined
11:32:32.979 T:140560591230208   ERROR: Control 1000 in window 13001 has been asked to focus, but it can't
11:32:51.344 T:140560591230208   ERROR: Control 1200 in window 13001 has been asked to focus, but it can't
11:33:55.661 T:140560591230208   ERROR: Previous line repeats 4 times.
11:33:55.661 T:140560591230208  NOTICE: Samba is idle. Closing the remaining connections
11:34:23.533 T:140560591230208   ERROR: Control 1200 in window 13001 has been asked to focus, but it can't

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jafar93 · July 28, 2017 at 12:49 PM

Quote from vpeter

Enable debug log in kodi and try to install some addon.

Thanks for the very fast reply.

The addons lists are empty...

to be more specific, it's fails to update the movies information from "The Movie Database" site, and it fails.

jafar93 · July 28, 2017 at 12:54 PM

I Enabled logs and tried to scan:

Code: /storage/.kodi/temp/kodi.log

11:51:59.719 T:140559817619200  NOTICE: VideoInfoScanner: Starting scan ..
11:51:59.719 T:140560591214336   DEBUG: CAnnouncementManager - Announcement: OnScanStarted from xbmc
11:51:59.719 T:140560591214336   DEBUG: GOT ANNOUNCEMENT, type: 16, from xbmc, message OnScanStarted
11:52:00.616 T:140559817619200   DEBUG: VideoInfoScanner: Scanning dir 'smb://192.168.1.1/MEDIA/Movies/' as not in the database
11:52:00.816 T:140559817619200   DEBUG: GetMovieId (smb://192.168.1.1/MEDIA/Movies/FF7.mkv), query = select idMovie from movie where idFile=1
11:52:00.816 T:140559817619200   DEBUG: VideoInfoScanner: No NFO file found. Using title search for 'smb://192.168.1.1/MEDIA/Movies/FF7.mkv'
11:52:00.817 T:140559817619200   DEBUG: FindMovie: Searching for 'FF7' using The Movie Database scraper (path: '/usr/share/kodi/addons/metadata.themoviedb.org', content: 'movies', version: '3.9.2')
11:52:00.827 T:140559817619200   DEBUG: scraper: CreateSearchUrl returned <url>http://api.tmdb.org/3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&amp;query=FF7&amp;year=&amp;language=en</url>
11:52:00.827 T:140559817619200   DEBUG: CurlFile::Open(0x7fd69011dcd0) http://api.tmdb.org/3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&query=FF7&year=&language=en
11:52:00.827 T:140559817619200    INFO: easy_aquire - Created session to http://api.tmdb.org
11:52:00.928 T:140559817619200   DEBUG: Curl::Debug - TEXT:   Trying 104.16.59.155...
11:52:00.928 T:140559817619200   DEBUG: Curl::Debug - TEXT: TCP_NODELAY set
11:52:01.168 T:140559817619200   DEBUG: Curl::Debug - TEXT: Connected to api.tmdb.org (104.16.59.155) port 80 (#0)
11:52:01.168 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: GET /3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&query=FF7&year=&language=en HTTP/1.1
11:52:01.168 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: Host: api.tmdb.org
11:52:01.168 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: Range: bytes=0-
11:52:01.168 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: User-Agent: Kodi/17.3 (X11; Linux x86_64) LibreELEC/8.0 App_Bitness/64 Version/17.3-Git:147cec4
11:52:01.168 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: Accept: */*
11:52:01.168 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: Accept-Charset: UTF-8,*;q=0.8
11:52:01.680 T:140559817619200   DEBUG: Curl::Debug - TEXT: The requested URL returned error: 401 Unauthorized
11:52:01.680 T:140559817619200   DEBUG: Curl::Debug - TEXT: Curl_http_done: called premature == 1
11:52:01.680 T:140559817619200   DEBUG: Curl::Debug - TEXT: Closing connection 0
11:52:01.680 T:140559817619200   ERROR: CCurlFile::FillBuffer - Failed: HTTP returned error 401
11:52:01.680 T:140559817619200   ERROR: CCurlFile::Open failed with code 401 for http://api.tmdb.org/3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&query=FF7&year=&language=en
11:52:01.680 T:140559817619200   ERROR: Run: Unable to parse web site
11:52:01.712 T:140560591230208   DEBUG: ------ Window Init (DialogConfirm.xml) ------
11:52:02.681 T:140560591230208   DEBUG: Keyboard: scancode: 0x71, sym: 0x0114, unicode: 0x0000, modifier: 0x0
11:52:02.682 T:140560591230208   DEBUG: OnKey: left (0xf082) pressed, action is Left
11:52:02.686 T:140560591230208   DEBUG: ------ Window Deinit (Pointer.xml) ------
11:52:02.847 T:140560591230208   DEBUG: Keyboard: scancode: 0x71, sym: 0x0114, unicode: 0x0000, modifier: 0x0
11:52:03.280 T:140560591230208   DEBUG: Keyboard: scancode: 0x24, sym: 0x000d, unicode: 0x000d, modifier: 0x0
11:52:03.515 T:140560591230208   DEBUG: OnKey: return (0xf00d) pressed, action is Select
11:52:03.516 T:140560591230208   DEBUG: Keyboard: scancode: 0x24, sym: 0x000d, unicode: 0x0000, modifier: 0x0
11:52:03.813 T:140560591230208   DEBUG: ------ Window Deinit (DialogConfirm.xml) ------
11:52:03.814 T:140559817619200 WARNING: No information found for item 'smb://192.168.1.1/MEDIA/Movies/FF7.mkv', it won't be added to the library.
11:52:03.815 T:140559817619200   DEBUG: VideoInfoScanner: No (new) information was found in dir smb://192.168.1.1/MEDIA/Movies/
11:52:03.835 T:140559817619200   DEBUG: VideoInfoScanner: Scanning dir 'smb://192.168.1.1/MEDIA/Movies/3.10.To.Yuma.720p.Bluray.x264-SEPTiC/' as not in the database
11:52:03.844 T:140559817619200   DEBUG: VideoInfoScanner: No NFO file found. Using title search for 'smb://192.168.1.1/MEDIA/Movies/3.10.To.Yuma.720p.Bluray.x264-SEPTiC/3.10.To.Yuma.720p.Bluray.x264-SEPTiC.mkv'
11:52:03.845 T:140559817619200   DEBUG: FindMovie: Searching for '3 10 To Yuma' using The Movie Database scraper (path: '/usr/share/kodi/addons/metadata.themoviedb.org', content: 'movies', version: '3.9.2')
11:52:03.856 T:140559817619200   DEBUG: scraper: CreateSearchUrl returned <url>http://api.tmdb.org/3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&amp;query=3%2010%20To%20Yuma&amp;year=&amp;language=en</url>
11:52:03.856 T:140559817619200   DEBUG: CurlFile::Open(0x7fd6901f67a0) http://api.tmdb.org/3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&query=3%2010%20To%20Yuma&year=&language=en
11:52:03.857 T:140559817619200   DEBUG: Curl::Debug - TEXT: Hostname api.tmdb.org was found in DNS cache
11:52:03.857 T:140559817619200   DEBUG: Curl::Debug - TEXT:   Trying 104.16.59.155...
11:52:03.857 T:140559817619200   DEBUG: Curl::Debug - TEXT: TCP_NODELAY set
11:52:03.961 T:140559817619200   DEBUG: Curl::Debug - TEXT: Connected to api.tmdb.org (104.16.59.155) port 80 (#1)
11:52:03.961 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: GET /3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&query=3%2010%20To%20Yuma&year=&language=en HTTP/1.1
11:52:03.962 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: Host: api.tmdb.org
11:52:03.962 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: Range: bytes=0-
11:52:03.962 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: User-Agent: Kodi/17.3 (X11; Linux x86_64) LibreELEC/8.0 App_Bitness/64 Version/17.3-Git:147cec4
11:52:03.962 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: Accept: */*
11:52:03.962 T:140559817619200   DEBUG: Curl::Debug - HEADER_OUT: Accept-Charset: UTF-8,*;q=0.8
11:52:04.357 T:140559817619200   DEBUG: Curl::Debug - TEXT: The requested URL returned error: 401 Unauthorized
11:52:04.357 T:140559817619200   DEBUG: Curl::Debug - TEXT: Curl_http_done: called premature == 1
11:52:04.357 T:140559817619200   DEBUG: Curl::Debug - TEXT: Closing connection 1
11:52:04.357 T:140559817619200   ERROR: CCurlFile::FillBuffer - Failed: HTTP returned error 401
11:52:04.357 T:140559817619200   ERROR: CCurlFile::Open failed with code 401 for http://api.tmdb.org/3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&query=3%2010%20To%20Yuma&year=&language=en
11:52:04.357 T:140559817619200   ERROR: Run: Unable to parse web site
11:52:04.364 T:140560591230208   DEBUG: ------ Window Init (DialogConfirm.xml) ------

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**vpeter** · July 28, 2017 at 1:28 PM

Use pastebin web service for log files. And post whole file not only some part.

I see

Code

11:52:01.680 T:140559817619200   ERROR: CCurlFile::FillBuffer - Failed: HTTP returned error 401
11:52:01.680 T:140559817619200   ERROR: CCurlFile::Open failed with code 401 for http://api.tmdb.org/3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&query=FF7&year=&language=en

which indicates that api_key is wrong.

No idea for addons (without log).

jafar93 · July 28, 2017 at 1:41 PM

Quote from vpeter
Use pastebin web service for log files. And post whole file not only some part.

I see
Code
11:52:01.680 T:140559817619200   ERROR: CCurlFile::FillBuffer - Failed: HTTP returned error 401
11:52:01.680 T:140559817619200   ERROR: CCurlFile::Open failed with code 401 for http://api.tmdb.org/3/search/movie?api_key=f7f51775877e0bb6703520952b3c7840&query=FF7&year=&language=en
which indicates that api_key is wrong.

No idea for addons (without log).

Here is a link of the log in pastpain:

AIjK

however it's seems to be that same log every time, attached also a full kodi.log.

Thanks for the assistance.

**vpeter** · July 28, 2017 at 1:58 PM

I don't see anything related to addon download/install. Try refreshing addons.

jafar93 · July 28, 2017 at 2:09 PM

I tried here in this one: jfCR

All the addons lists are empty (Player Setting -> language -> default movie service -> get more == Empty)

If I try to update add ons it tells that it's up to-date.

**vpeter** · July 28, 2017 at 2:22 PM

Seems I can't help here. Maybe someone else will pick it up.

**chewitt** · July 29, 2017 at 2:44 AM Official Post

The http 401 refusal is probably due to an outdated version of the TVDB scraper add-on; the API keys used by Kodi in the add-on were revoked recently due to widespread copying/abuse from pirate add-ons. You need to update the scraper so it uses an updated/valid key.

If the box is not showing add-ons at all try add-on a 10-second "wait for network" boot delay in LibreELEC settings or context click on the Kodi repo and run 'check for updates' to see what it finds.

jafar93 · July 29, 2017 at 9:44 AM

Quote from chewitt

The http 401 refusal is probably due to an outdated version of the TVDB scraper add-on; the API keys used by Kodi in the add-on were revoked recently due to widespread copying/abuse from pirate add-ons. You need to update the scraper so it uses an updated/valid key.

If the box is not showing add-ons at all try add-on a 10-second "wait for network" boot delay in LibreELEC settings or context click on the Kodi repo and run 'check for updates' to see what it finds.

This solved my issue - manual checking updates for the Kodi repository.

Thanks!