Maybe this was discussed already here, but I cannot find anything specific. Perhaps my adventures will help someone.
In theory NUC10 should be fine with HEVC (hardware decoding is available in 10th gen.). But not in my case, the HEVC movie was just generating sound and video screen was not refreshing. I could see multiple entries in the log file, like: ffmpeg[0x1c3b8a30]: [hevc] hardware accelerator failed to decode picture.
So it helped to disable hardware acceleration in the Player settings. Apparently hardware driver was not as good as the software driver. Attaching also screenshot for the reference.