I can't speak about sundtek support as I've never personally used their devices, but over the years we didn't see much support traffic; which either means it's reliable or nobody uses it (we have no way to know).
On a laptop I would assume there are no hardware decode issues (not impossible, but much rarer). On the HC4 if you want to eliminate the VDEC being an issue (the green lines is a known issue) you can go into Kodi settings > Player > disable "Allow using DRM PRIME decoder" and then Kodi uses ffmpeg software decode. The HC4 should have enough grunt to handle software decode with 1080p media.