FATAL: unable to load profile

Probably_has_problem · April 14, 2019 at 9:02 PM

My issue is basically identical to the issue here, except that the solution there does not work for me.

That is, libreelec has opened in safemode. I accessed the log file (see below). The log is basically identical to the one in the linked question. However, the solution of "delete or rename /storage/.kodi/userdata/profiles.xml" did not work (I first renamed it, which didn't work, and I then deleted it, which again didn't work). I also tried deleting the file /storage/.kodi/userdata/guisettings.xml (which I found suggested here), which also did not work.

All the log files I got were identical, with only the times differing. The file is:

Code

2019-04-14 19:33:52.644 T:1936929440  NOTICE: -----------------------------------------------------------------------
2019-04-14 19:33:52.644 T:1936929440  NOTICE: Starting Kodi (18.1 Git:newclock5_18.1-Leia). Platform: Linux ARM 32-bit
2019-04-14 19:33:52.644 T:1936929440  NOTICE: Using Release Kodi x32 build (version for Raspberry Pi)
2019-04-14 19:33:52.644 T:1936929440  NOTICE: Kodi compiled 2019-02-21 by GCC 8.2.0 for Linux ARM 32-bit version 4.19.23 (267031)
2019-04-14 19:33:52.644 T:1936929440  NOTICE: Running on LibreELEC (official): 9.0.1, kernel: Linux ARM 32-bit version 4.19.23
2019-04-14 19:33:52.644 T:1936929440  NOTICE: FFmpeg version/source: 4.0.3-Kodi
2019-04-14 19:33:52.644 T:1936929440  NOTICE: Host CPU: ARMv7 Processor rev 4 (v7l), 4 cores available
2019-04-14 19:33:52.644 T:1936929440  NOTICE: ARM Features: Neon enabled
2019-04-14 19:33:52.644 T:1936929440  NOTICE: special://xbmc/ is mapped to: /usr/share/kodi/
2019-04-14 19:33:52.645 T:1936929440  NOTICE: special://xbmcbin/ is mapped to: /usr/lib/kodi
2019-04-14 19:33:52.645 T:1936929440  NOTICE: special://xbmcbinaddons/ is mapped to: /usr/lib/kodi/addons
2019-04-14 19:33:52.645 T:1936929440  NOTICE: special://masterprofile/ is mapped to: /storage/.kodi/userdata
2019-04-14 19:33:52.645 T:1936929440  NOTICE: special://envhome/ is mapped to: /storage
2019-04-14 19:33:52.645 T:1936929440  NOTICE: special://home/ is mapped to: /storage/.kodi
2019-04-14 19:33:52.645 T:1936929440  NOTICE: special://temp/ is mapped to: /storage/.kodi/temp
2019-04-14 19:33:52.645 T:1936929440  NOTICE: special://logpath/ is mapped to: /storage/.kodi/temp
2019-04-14 19:33:52.645 T:1936929440  NOTICE: The executable running is: /usr/lib/kodi/kodi.bin
2019-04-14 19:33:52.645 T:1936929440  NOTICE: Local hostname: LibreELEC
2019-04-14 19:33:52.645 T:1936929440  NOTICE: Log File is located: /storage/.kodi/temp/kodi.log
2019-04-14 19:33:52.645 T:1936929440  NOTICE: -----------------------------------------------------------------------
2019-04-14 19:33:52.646 T:1936929440    INFO: loading settings
2019-04-14 19:33:52.646 T:1936929440   ERROR: CProfileManager: error loading special://masterprofile/profiles.xml, Line 0
                                            Failed to open file
2019-04-14 19:33:52.646 T:1936929440  NOTICE: special://profile/ is mapped to: special://masterprofile/
2019-04-14 19:33:52.646 T:1936929440   FATAL: unable to load profile

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**chewitt** · April 15, 2019 at 4:12 AM Official Post

Code

<profiles>
    <lastloaded>0</lastloaded>
    <useloginscreen>false</useloginscreen>
    <autologin>-1</autologin>
    <nextIdProfile>1</nextIdProfile>
    <profile>
        <id>0</id>
        <name>Master user</name>
        <directory pathversion="1">special://masterprofile/</directory>
        <thumbnail pathversion="1"></thumbnail>
        <hasdatabases>true</hasdatabases>
        <canwritedatabases>true</canwritedatabases>
        <hassources>true</hassources>
        <canwritesources>true</canwritesources>
        <lockaddonmanager>false</lockaddonmanager>
        <locksettings>0</locksettings>
        <lockfiles>false</lockfiles>
        <lockmusic>false</lockmusic>
        <lockvideo>false</lockvideo>
        <lockpictures>false</lockpictures>
        <lockprograms>false</lockprograms>
        <lockgames>false</lockgames>
        <lockmode>0</lockmode>
        <lockcode></lockcode>
        <lastdate></lastdate>
    </profile>
</profiles>

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^ that's the default content of /storage/.kodi/userdata/profiles.xml if you want to recreate it

theccap10 · May 14, 2019 at 8:38 AM

I had the same issue and deleting profiles.xml and/or other files with 0 bytes in the root of /storage/.kodi/userdata didn't work for me, however I had some 0 byte files in /storage/.kodi/temp/ Deleting those did the trick. In my case the offending file was commoncache.socket

hope that helps someone..

isancho · September 20, 2019 at 11:56 AM

I also had the same problem and theccap10 solution worked thanks!

You just have to delete all those 0 bytes files.

an ez code to do that:

Code

find . -type f -size 0b -print
find . -type f -size 0b -delete

first you can see all the files after you delete them.

Twoflower · September 20, 2019 at 7:43 PM

Same problem here.

But none of the above works.

Renamed profiles.xml (not empty) and a new one was created ( still just safe mode)

I have no 0byte files in storage/.kodi/temp/

Suggestions?

Code

2019-09-20 20:01:27.080 T:1937007168  NOTICE: -----------------------------------------------------------------------
2019-09-20 20:01:27.081 T:1937007168  NOTICE: Starting Kodi (18.4 Git:newclock5_18.4-Leia). Platform: Linux ARM 32-bit
2019-09-20 20:01:27.081 T:1937007168  NOTICE: Using Release Kodi x32 build (version for Raspberry Pi)
2019-09-20 20:01:27.081 T:1937007168  NOTICE: Kodi compiled 2019-09-03 by GCC 8.3.0 for Linux ARM 32-bit version 4.19.66 (267074)
2019-09-20 20:01:27.081 T:1937007168  NOTICE: Running on LibreELEC (official): 9.1.501, kernel: Linux ARM 32-bit version 4.19.66
2019-09-20 20:01:27.081 T:1937007168  NOTICE: FFmpeg version/source: 4.0.4-Kodi
2019-09-20 20:01:27.081 T:1937007168  NOTICE: Host CPU: ARMv7 Processor rev 4 (v7l), 4 cores available
2019-09-20 20:01:27.081 T:1937007168  NOTICE: ARM Features: Neon enabled
2019-09-20 20:01:27.081 T:1937007168  NOTICE: special://xbmc/ is mapped to: /usr/share/kodi/
2019-09-20 20:01:27.081 T:1937007168  NOTICE: special://xbmcbin/ is mapped to: /usr/lib/kodi
2019-09-20 20:01:27.081 T:1937007168  NOTICE: special://xbmcbinaddons/ is mapped to: /usr/lib/kodi/addons
2019-09-20 20:01:27.081 T:1937007168  NOTICE: special://masterprofile/ is mapped to: /storage/.kodi/userdata
2019-09-20 20:01:27.081 T:1937007168  NOTICE: special://envhome/ is mapped to: /storage
2019-09-20 20:01:27.081 T:1937007168  NOTICE: special://home/ is mapped to: /storage/.kodi
2019-09-20 20:01:27.081 T:1937007168  NOTICE: special://temp/ is mapped to: /storage/.kodi/temp
2019-09-20 20:01:27.081 T:1937007168  NOTICE: special://logpath/ is mapped to: /storage/.kodi/temp
2019-09-20 20:01:27.081 T:1937007168  NOTICE: The executable running is: /usr/lib/kodi/kodi.bin
2019-09-20 20:01:27.081 T:1937007168  NOTICE: Local hostname: LibreELEC
2019-09-20 20:01:27.082 T:1937007168  NOTICE: Log File is located: /storage/.kodi/temp/kodi.log
2019-09-20 20:01:27.082 T:1937007168  NOTICE: -----------------------------------------------------------------------
2019-09-20 20:01:27.084 T:1937007168    INFO: loading settings
2019-09-20 20:01:27.084 T:1937007168   ERROR: CProfileManager: error loading special://masterprofile/profiles.xml, Line 0
                                            Failed to open file
2019-09-20 20:01:27.084 T:1937007168  NOTICE: special://profile/ is mapped to: special://masterprofile/
2019-09-20 20:01:27.084 T:1937007168   FATAL: unable to load profile

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FATAL: unable to load profile

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safe mode, and now?