USB port issues? Wired and wireless mouse and keyboard do not work

  • Running 8.2.4.2 on R-BOX PRO

    AMLOGIC S912

    3G RAM/16 EMMC

    On microSD card

    Super new to this stuff so point me in the right direction.

    Would the usb port peripherals be related to the device tree I used?

    Log file: http://ix.io/1iay

    Edited 2 times, last by King Kong (July 28, 2018 at 5:17 PM).

    • Official Post

    I don't know what you did to provide that log file - but is NOT a LE log file.

    Please provide a "correct" log file. Also URL from dmesg | paste, lsmod | paste and lsusb | paste. I'm sure you have done this before, if not see my signature.

  • I can see you are using a Logitech reciever:

    Display Spoiler

    94.384212@6] usb 1-2: Product: USB Receiver [ 94.384219@6] usb 1-2: Manufacturer: Logitech [ 94.414642@6] logitech-djreceiver 0003:046D:C52B.0003: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-xhci-hcd.0.auto-2/input2 [ 94.475706@3] input: Logitech Unifying Device. Wireless PID:401b as /devices/c9000000.dwc3/http://xhci-hcd.0.auto/usb1/1-2/1-2:1…04/input/input4 [ 94.476816@3] logitech-djdevice 0003:046D:C52B.0004: input,hidraw1: USB HID v1.11 Mouse [Logitech Unifying Device. Wireless PID:401b] on usb-xhci-hcd.0.auto-2:1 [ 94.478528@3] input: Logitech Unifying Device. Wireless PID:4016 as /devices/c9000000.dwc3/http://xhci-hcd.0.auto/usb1/1-2/1-2:1…05/input/input5 [ 94.479146@3] logitech-djdevice 0003:046D:C52B.0005: input,hidraw2: USB HID v1.11 Keyboard [Logitech Unifying Device. Wireless PID:4016] on usb-xhci-hcd.0.auto-2:2

    However it disconnects soon after:

    Code
    [  113.815919@4] usb 1-2: USB disconnect, device number 2

    Can you advise the make and model of your K/B mouse and how the USB dongle is connected to your R-Box (Directly or via a hub - and if so is it a powered hub?}

  • Can you advise the make and model of your K/B mouse and how the USB dongle is connected to your R-Box (Directly or via a hub - and if so is it a powered hub?}

    Keyboard is a K330 and mouse is a M215. It was a combo set.

    The dongle is connected directly to the R-Box. No hub since the unit has 4 usb ports.

  • I've used a Logitech K520/M31 combo (and K400/M185) on LE for RPi, IMX6 and S905X without issues.

    Does it work on any other machine? If I remember correctly, I had to pair the devices first.

    I'm currently using it on my Windows computer without issues. I've have also tried using a wired usb mouse on the R-Box with no luck either.

  • Then it's either an R-Box build or a hardware problem with your USB ports. Do other USB devices work as expected? Flash drives, DVD reader etc?

    What image and device tree are you using.

    The only other USB device I have tried was a USB corded mouse. It powers on the laser light but I do not see a pointer on the screen.

    As for the device tree I am using, I believe it's the gxm_q200_k3_pro.dtb

  • Yeah, that is something I have kind of concluded. I finally dissected the cover to see what kind of hardware I'm working with.

    CZ-S32-V3 (DDR4)
    220uF 10v capacitor

    Fn-Link 8223A-SR WiFi a/b/g/n/ac/BT 4.1

    Pulse H5007NL 1000baseT magnetics module

    RealTek RTL8211F 10/100/1000 ethernet transceiver

    2 x SpecTek PPE09-093 DG (top)

    1 x SAMSUNG KLMAG2G4A-A001 16GB EMMC (top)

    2 x Micron 6EA47 D9RSL (bottom)

    GENESYS LOGIC GL850G USB 2.0 hub controller

    DIOO Microcircuits DIO2133 audio driver

    Edited 2 times, last by King Kong (August 11, 2018 at 4:25 AM).