Both TVDB and MovieDB down?

Raathass · July 4, 2018 at 4:24 PM

Hi.

After having used Kodi on a Windows PC for a long time, I set up LibreELEC on a Chromebook and on a Acer Revo PC one week ago (8.5.2). I haven't been able to get scraping to work on any of the devices using the default TVDB or MoiveDB. I've tried the Unversal Movie Scraper and that works ok. I'm getting the "Unable to connect to remote server. Would you like to continue scanning?" error

Updates are working properly on my Windows PC.

Happy for any advice on this.

**Iridium** · July 4, 2018 at 5:48 PM Official Post

Both work fine for me - albeit on an RPi. Sounds like a network issue. Can you ping both machines from your Windows PC and can you ping The Movie Database and TheTVDB from within your LE boxes? If not - then you need to check your network settings within LE.

If that all goes well, then post a log file (See my signature) and we'll try and see what is going on.

Raathass · July 4, 2018 at 10:53 PM

Thanks.

Just for the record. The Revo and the Chromebook is at different locations, but at both places a Windows PC running Kodi is able to scrape, but none of the LE boxes are. I can reach both boxes from my Windows PC, I have used windows explorer to reach them in order to copy an upgrade file (the upgrade was successful). I honestly don't know how to ping the servers from within Kodi ...

I have enabled logging on the Chromebook, the url is http://ix.io/1g2o Note that all media is on a file share on my home server which is accessible. No problem playing the videos.

I guess this is the relevant part of the log.

Code

23:42:30.268 T:139973982414592   DEBUG: VideoInfoScanner: Scanning dir 'smb://10.0.0.21/Video/00 - Transfer/' as not in the database
23:42:30.328 T:139973982414592   DEBUG: GetMovieId (smb://10.0.0.21/Video/00 - Transfer/12.strong.2018.1080p.bluray.x264-geckos.mkv), query = select idMovie from movie where idFile=907
23:42:30.328 T:139973982414592   DEBUG: VideoInfoScanner: No NFO file found. Using title search for 'smb://10.0.0.21/Video/00 - Transfer/12.strong.2018.1080p.bluray.x264-geckos.mkv'
23:42:30.329 T:139973982414592   DEBUG: FindMovie: Searching for '12 strong' using The Movie Database scraper (path: '/storage/.kodi/addons/metadata.themoviedb.org', content: 'movies', version: '5.1.2')
23:42:30.340 T:139973982414592   DEBUG: scraper: CreateSearchUrl returned <url>https://api.tmdb.org/3/search/movie?api_key=92db8778ccb39d825150332b0a46061d&amp;query=12%20strong@@@WCF_LITERAL_AMP@@@year=2018@@@WCF_LITERAL_AMP@@@language=en</url>
23:42:30.340 T:139973982414592   DEBUG: CurlFile::Open(0x7f4e341573e0) https://api.tmdb.org/3/search/movie?api_key=92db8778ccb39d825150332b0a46061d&query=12%20strong&year=2018&language=en
23:42:30.341 T:139973982414592    INFO: easy_aquire - Created session to https://api.tmdb.org
23:42:30.938 T:139973982414592   ERROR: CCurlFile::FillBuffer - Failed: HTTP returned error 401
23:42:30.939 T:139973982414592   ERROR: CCurlFile::Open failed with code 401 for https://api.tmdb.org/3/search/movie?api_key=92db8778ccb39d825150332b0a46061d&query=12%20strong&year=2018&language=en
23:42:30.939 T:139973982414592   ERROR: Run: Unable to parse web site

**blueribb** · July 4, 2018 at 11:47 PM

Are your devices on a wired network ?

If you're using wifi, then try disabling "wired networks" from within libreelec settings

Raathass · July 5, 2018 at 12:01 AM

Thanks.

You're right. I'm using wifi but wired was also enabled. I disabled wired and rebooted, but unfortunately with no success. Same result.

http://ix.io/1g39

**blueribb** · July 5, 2018 at 12:04 AM

Did you try using a wired connection (enabling wired networks first) ?

Raathass · July 5, 2018 at 12:12 AM

Just tried to disable wireless and to enable wired. Shut down, connected a network cable and booted. No success.

http://ix.io/1cfx

**blueribb** · July 5, 2018 at 12:21 AM

Just for ha-ha's, try rebooting your router and/or switch.

By the way - there are instances of scrapers going down temporarily.

Raathass · July 5, 2018 at 12:25 AM

I'm aware of the scrapers' stability, but as it has been like this for a week I decided to ask :-).

Just did a hard reset - all media is on remote storage - and now everything is working as expected. Will do the same with the Revo box during the weekend. Thanks for helping!