DRM Prime
I guess Amazon Prime? Note that if Widevine (or basically any other) DRM plugin is used, video is always decoded on CPU. Cortex A53 cores are just not designed for that task. Because of that, being able to play only 720p HEVC sounds about right. Another part of your problem is that 10-bit HEVC stream was selected. This is not supported by HW in any form, even rendering it via "direct to plane" method selected by default. Kodi doesn't yet know to fallback to GPU rendering in such cases. If you select GPU rendering in settings, video will be there, but due many inefficiencies in decoding and rendering process, it will most likely be slideshow.